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Warranty

Warranty

10-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 10 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn't quality-related, the customer must pay the return shipping costs.

Warranty for Quality-Related Issues

We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs if the order is made in the United State. The return policy will vary if the order is made out of the United State. Please contact the retailer directly for a better service. Please note: Any provided shipping labels must be used within 20 days of purchase.

Unauthorized reselling of DREVO products is strictly prohibited.

 

Warranty For Crowdfunding Products

10-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 10 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn't quality-related, the customer must pay the return shipping costs.

60-Day Warranty Period After Receipt

We will take care of all quality-related issues. If there is some problem with your DREVO product, please feel free to contact support@drevo.net. We will help to solve it. If the problem couldn't be solved under the instruction, we suggest the customer to return it for an exchange or refund.

If the reason for return is quality-related, we will pay the return cost, and resend a new one to you, or make a full refund to you as you want.

If the reason for return isn’t quality-related, the customer must pay the return costs.

  • For exchange, the customer should pay the resend shipping cost and 10% of the product price.
  • For refund, we will refund 90% of the product price to you after we receive the returned product.

1-Year Limited Warranty After Receipt

Your order is beyond 60-Day Warranty, and in 1-Year Limited Warranty. If there is some problem with your DREVO product, please feel free to contact support@drevo.net. We will help to solve it. If the problem couldn't be solved under the instruction, we suggest the customer to return it for an exchange or refund.

If the reason for return is quality-related, the customer should pay the return costs.

  • For exchange, we will resend one to you, and the customer should pay the resend shipping cost.
  • For refund, we will make a partial refund to you (according the usage time and problem).

If the reason for return isn't quality-related, the customer must pay the return costs.

  • For exchange, we will resend one to you, and the customer should pay the resend shipping cost and 20% of the product price.
  • For refund, we will make a partial refund to you (according the usage time and problem).

 

FAQs:

1. How long is my Limited Warranty?

You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product (“Warranty Period”):

DREVO SSD - 3 years

DREVO Mechanical Keyboards - 1 year

2. What isn't covered by the warranty?

  • Purchases from unauthorized resellers
  • Improperly operated devices
  • Lost or stolen products
  • Purchases made over warranty date (unless otherwise stated)
  • Non quality-related issues (after 10 days of purchase)
  • Consumables (such as the foot pad, anti-skid stickers, keycaps, etc.) and gift accessories are not under free warranty.
  • Free products

3. When does the warranty begin?

It begins the day you place your order.

4. How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at support@drevo.net

5. What is a valid proof of purchase?

An Amazon order number or eBay username for a purchase made through an authorized DREVO Reseller

6. What if I don't have any proof of purchase?

  • If you made your purchase through an authorized DREVO Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
  • If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

7. Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.